Ticket Methods

The ticket model came with handy methods to use, to make your building process easy and fast, and here is the list of the available API:

Method	Arguments	Description	Example	Chainable
`archive`	`void`	archive the ticket	`$ticket->archive()`	✓
`close`	`void`	close the ticket	`$ticket->close()`	✓
`reopen`	`void`	reopen a closed ticket	`$ticket->reopen()`	✓
`markAsResolved`	`void`	mark the ticket as resolved	`$ticket->markAsResolved()`	✓
`markAsLocked`	`void`	mark the ticket as locked	`$ticket->markAsLocked()`	✓
`markAsUnlocked`	`void`	mark the ticket as unlocked	`$ticket->markAsUnlocked()`	✓
`markAsArchived`	`void`	mark the ticket as archived	`$ticket->markAsArchived()`	✓
`closeAsResolved`	`void`	close the ticket and marked it as resolved	`$ticket->closeAsResolved()`	✓
`closeAsUnresolved`	`void`	close the ticket and marked it as unresolved	`$ticket->closeAsUnresolved()`	✓
`reopenAsUnresolved`	`void`	reopen the ticket and marked it as unresolved	`$ticket->reopenAsUnresolved()`	✓
`isArchived`	`void`	check if the ticket archived	`$ticket->isArchived()`	✗
`isOpen`	`void`	check if the ticket open	`$ticket->isOpen()`	✗
`isClosed`	`void`	check if the ticket closed	`$ticket->isClosed()`	✗
`isResolved`	`void`	check if the ticket has a resolved status	`$ticket->isResolved()`	✗
`isUnresolved`	`void`	check if the ticket has an unresolved status	`$ticket->isUnresolved()`	✗
`isLocked`	`void`	check if the ticket is locked	`$ticket->isLocked()`	✗
`isUnlocked`	`void`	check if the ticket is unlocked	`$ticket->isUnlocked()`	✗
`assignTo`	`void`	assign ticket to a user	`$ticket->assignTo($user)` or `$ticket->assignTo(2)`	✓

The Chainable column, is showing the state for the method, that if it can be chained or not, something like

1$ticket->archive()
2        ->close()
3        ->markAsResolved();

Join our newsletter